What is JivoChat?
Industry Specialties: Serves all industries
JivoChat is a unique customer service solution for websites offering web and mobile chat widgets. It provides all-in-one inclusions to monitor customer flow, improve quality of service and convert website users into potential leads. Its multi-lingual support boosts efficiency and expands the customer base.
Proactive support allows users to chat instantly while browsing the website. Customize personalized, proactive invitations to reach out when needed. Website visitors can access all texts and translate them to their preferred language by setting up automated translations that support over 90 languages.
Benefits and Insights
Why use JivoChat?
Key differentiators & advantages of JivoChat
- Boost Customer Experience: Integrate all communication channels for seamless and improved interaction. Retain customers by mapping their journey and understanding touchpoints. Use data to offer personalized recommendations and offers. Promote special discounts on products and pricing plans when a user lands on the website.
- Reduce Service Response Time: Connect with clients via social media, website, phone or from any platform of their choice. Feed in numbers and receive calls within 30 seconds or less with Callback.
- Boost Sales: Proactively engage with interested customers. Send personalized messages and targeted campaigns using customers’ contact details and buying preferences. Get instant responses without needing to switch between different apps and platforms.
- Improve Employee Efficiency: Manage and organize all incoming messages from different platforms in a single app. Eliminate the time it takes to manage multiple chats.
- Free Trial: Get started with a 14-day free trial.
Industry Expertise
It provides software solutions for businesses of all sizes.
Key Features
- Proactive Invitation: Identify, track and interact with customers using chat widget popup windows. Customize personalized messages with a call to action for instant assistance to queries, discounts, tips and advice.
- Visitor Tracking: Track the exact number of visitors browsing the website or individual landing pages. Identify new leads from different countries and cities with demographic data. Validate marketing campaigns and target customers by analyzing every new visitor.
- Mobile App: Stay connected and assist customers from anywhere via text or calls through Callback. It provides omnichannel support for visitors to chat live from any social media platform in an offline state. Send messages or make one-click calls using favorite messenger apps.
- Callback: Request instant calls and connect with clients within seconds. Send relevant documents, information or links and chat simultaneously to close deals faster. Schedule timings and receive calls as per convenience.
- Integrations: Assist visitors with over 20 integrations through the mobile app. It provides easy access to chats and messages within a single platform. It integrates well with CRM, apps, business tools, messaging platforms and more.
- Chat Trigger: Personalize conversations using different triggers. Customize chats based on the browsing history, most visited web pages, the number of pages viewed, returning visitors and more.
Pricing
JivoChat offers two pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24⁄7 customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair price. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Doesn’t offer an advanced ticketing system.
- Lacks 24/7 customer support in certain countries.
Suite Support
Access 24/7 support via live chat and self-help guides for a quick resolution.